1. How can I change something in my order?
If you need to change something in your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.
2. How can I pay for my order?
We accept Visa, MasterCard, Discover, and American Express credit and debit cards for your convenience.
3. Can I track my order?
Yes, you can! After placing your order you will receive an order confirmation via email. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
4. Can I return an item?
Please visit our Returns & Exchanges page for more information.
5. How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 7 – 15 business days.
6. Do I need an account and what are the benefits?
It’s not required to create an account. But, having an account provides easier checkout and a customized shopping experience.
Please visit our courier’s website here. Simply enter in your tracking number to view the status of your order.
As always, if you have any questions, please email us at firstname.lastname@example.org. We’re more than happy to help!
AFTER YOU’VE PURCHASED
When Will My Order Be Processed?
We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders afterwards. Modifications or cancellations cannot be made once the order is in the system.
We processes orders between Monday and Friday. Orders will be processed within 24 hours of ordering and shipped 2-3 business days after processing. Please note that we don’t ship on weekends.
Please allow extra time for your order to be processed during holidays and sale seasons.
Please contact us if you do not receive tracking confirmation after 7 business days from the day you completed your payment.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. Shipping costs are dependent upon the weight of the package and delivery location. Customers are responsible for customs duties and taxes for all International orders.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, “must be 18 or older to receive and or sign for the package.” If you are not home when the delivery is attempted, please contact your local postal service to be advise on how and where your delivery can be collected.
CANCELLATION / CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Will I Be Charged With Customs And Taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Please inspect you items fully upon arrival.
An item may only be returned if the item is incorrect, or damaged. You will have 48 hours after receiving the item to open and return. you will be asked to send us a photo of the item to ensure the return is a valid claim and that the item is still in new condition. There is a %15 restocking fee and return shipping must be paid by the buyer.